Frequently asked questions

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Enrollment and registration
Technical requirements
Assessments and grading
Communication and support
Certificates and degrees
How do I enroll in an online course?
What are the benefits of online learning?
Are there any prerequisites for enrolling in online courses?
What should I do if I forget my password?
Can I enroll in multiple courses at once?
What kind of internet connection do I need?
Can I use the learning website offline?
How do I enable or disable cookies in my browser?
Does the learning website support multiple languages?
Can I use a VPN to access the learning website?
How is my performance assessed in the courses?
When will I receive my grades?
Can I see my grades for each assessment?
How do I know what I need to improve on?
What happens if I miss an assessment or deadline?
How can I contact support if I have a problem?
How do I report technical issues with the website?
Can I access support through live chat?
How do I access the knowledge base or help center?
How can I escalate a support issue if it's not resolved?
Are the certificates and degrees accredited?
Can I earn a certificate or degree entirely online?
How can I verify the authenticity of my certificate or degree?
Can I request a physical copy of my certificate or degree?
What should I do if I lose my certificate or degree?
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